EVALUATION OF THE ROLE OF SINGLE WINDOW IN FACILITATING THE PROCESS OF GOODS IMPORT IN CUSTOMS OF QAZVIN PROVINCE

Abstract

This study evaluates the impact of single window in facilitating the process of goods import in customs. Since in recent years, international organizations, consistently have emphasized reducing tariff barriers and trade facilitation (including tariff and non-tariff) and given that the establishment of a single window is effective solution to facilitate business interactions and an important step in the development of e-commerce, this hypothesis was formed that applying of single window will facilitate clearance process in customs of Qazvin province (Iran). To examine this relationship were used CEFACT¹ organization model to assess the benefits of implementing a single window. In this study, single window elements including hardware, software, database, network, documentation, and human resource. Dimensions of dependent variable means facilitates of the import process derived from research of CEFACT organization. The research method used is descriptive that was carried out as survey. According to this study have two populations (Commissioners and Customs staff). Therefore, a separate questionnaire was designed for each statistical population. Sampling method and sample size has been done by Morgan table. According to surveys conducted, single window taken into consideration an important factor in facilitating clearance process in Qazvin.