DETERMINANTS OF EMPLOYEE ENGAGEMENT IN INDIAN IT SECTOR

Abstract

Employee engagement is a relatively new concept. The term employee engagement has attracted immense research interest over the past two decades. Consequently, extensive work has been made with respect to defining the term 'employee engagement' and differentiating it from pertinent constructs. Employee engagement does not mean employee happiness. Employee engagement shares a significant relationship with the employee productivity (Maitland, 2005). The current empirical study has been undertaken with an intention to understand the employee engagement practices in IT sector in Bangalore city. In order to realise the stated objectives, the researchers have identified seven important factors such as supervision, quality of working environment, the reliability of information, communication & quality of information, pay and benefits, appraisal process & level of satisfaction and organizational commitment. Towards this, a five point Likert's scale has been constructed and administered as research instrument. The research instrument was pre tested before administering on the 250 respondents. The validity of the questionnaire was adjudged, using reliability statistics. Later a robust multiple regression has been run to identify the major drivers of employee engagement in IT sector. Regression results have revealed that Supervision (F1). Quality of Work Environment (F2), Reliability of information (F3), Appraisal Process and Level of Satisfaction (F6) and Organizational commitment (F7) are the major determinants of employee engagement. Based on the analysis of the study a brief summary of findings has been made and a meaningful conclusion has been drawn. Finally the results have been compared with the possible evidence.