MANAGEMENT DESIGN AND DIFFERENTIAL AGENCY: CHALLENGES ARISING IN TOURISM ACCOMMODATION PROPERTIES IN NIGERIA

Abstract

This paper reveal the interview findings of a work designed to appraise different agency
challenges among owners of unit and resident managers in three separate types of Real Estate
Tourism Accommodation (RETA) operation. The three separate contexts of RETA management
delivery attempted are (1) Management service provision by small independent owner-operators
RETA apartment complex, (2) Management service provision in real estate hotels, and (3)
Management service provision by organization that manage multiple RETA apartment complexes.
Using the four dimensional agency theoretical frameworks developed by Lambert (2001). It has
been found that the potential for agency challenges appear to be highest in the event of a RETA
complex managed by a small independent owner-operator.