EVALUATION THE RELATIONSHIP BETWEEN RESOURCE DEPENDENCE THEORY IS BASED ON THE ISO9000 WITH OPERATING PERFORMANCE IN ISO9000 CERTIFICATED COMPANIES; (CASE STUDY: GILAN PROVINCE)

Abstract

The purpose of this study is Evaluation the relationship between resource dependence theory is based on the ISO9000 with operating performance in ISO9000 certificated companies;(Case Study: Gilan Province).This is a descriptive-analysis study and is a survey; also it has an applied goal. The study population consisted of 78 ISO9000 certificated companies in Gilan province. They are selected in random sampling. In this study, the relationship between (Relationship with Customer, relationship with Suppliers, Internal Processes) with Operating Performance were examined. We use questionnaire to collect data. Content validity of the questionnaire was approved by faculty advisors and the reliability of the questionnaire was confirmed by using Cronbach's alpha coefficient; The collected data are analyzed by the Lisrel software. So in order to test this Hypotheses we use Confirmatory factor analysis test and path analysis. findings shows that except The extent to which supplier relationships are based on ISO9000 principles to operating performance, other hypotheses (The relationship between internal processes and operating performance, customer relationships to operating performance, customer relationships internal processes, supplier relationships to operating performance, supplier relationships to internal processes, the relationships with suppliers and relationships with customers) have significant and positive relationship with operating Performance.