THE RELATIONSHIP BETWEEN THE PERCEPTIONS OF MANAGER'S SKILLS WITH THE COMPONENT OF TOTAL QUALITY MANAGEMENT (TQM) WITH AN EMPHASIS ON CUSTOMER-ORIENTATION AND SELF-ASSESSMENT

Abstract

This study investigated the relationship between managers' perceptions of the skills component of the overall quality of governmental and nongovernmental public and private schools were conducted. The study is descriptive correlation method. 250 samples were selected by multistage random cluster sampling. Measurement tool was the number two Skills Inventory management and Quality management. Customer subscales internal consistency coefficient 0.94 self-assessment and 0.84 respectively. Descriptive statistics for questions and one-way analysis of variance, correlation, regression were used to test the hypotheses. The correlation coefficient between the components of customer orientation, self-evaluation and perception of Total Quality Management Skills is 0.396 and 0.526. Based on gender and work experience variables were significant differences between managers.