Vol. 3 No. (10) (2015)

Articles

• INVESTIGATING TRAINING AND DEVELOPMENT STRATEGY TO IMPROVE ROYAL HASKONING DHV’S PERFORMANCE IN GAUTENG PROVINCE

  Grandeur Tofara Hove, Nadeem Cassim, Anis Mahomed Karodia (PhD)

  21-52

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• IDENTIFY AND PRIORITIZE EFFECTIVE FACTORS ON THE CUSTOMER SATISFACTION FROM SERVICE OF CREDIT SIM CARDS OF HAMRAH AVVAL OPERATOR USING KANO MODEL

  Masoumeh Mirhasannia Sarabi, Mohammad Taleghani

  1-12

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• RANKING FACTORS AFFECTING OF QUALITY OF SERVICES TO TELECOM CUSTOMERS IN ISFAHAN

  Asghar Dayani, Siamak Korang Beheshti

  53-58

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• THE EFFECT OF CHANGE MANAGEMENT ON THE FINANCIAL VIABILITY OF A HIGHER EDUCATION INSTITUTE IN SOUTH AFRICA

  Clive Floris Newman a, Ridwaan Asmal

  13-20

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