STUDY OF FACTORS ASSOCIATED WITH EMPLOYEES’RESISTANCE TO CHANGE AND ITS RELATION WITH CUSTOMER RESPONSIVENESS AND OUTCOME PERFORMANCE IN PRIVATE BANKS OF RASHT . SJBEM [Internet]. 2013 May 31 [cited 2026 Jul. 15];2((5):57-66. Available from: https://singaporeanjbem.com/index.php/SJBEM/article/view/174