THE RELATIONSHIP BETWEEN THE PERCEPTIONS OF MANAGER’S SKILLS WITH THE COMPONENT OF TOTAL QUALITY MANAGEMENT (TQM) WITH AN EMPHASIS ON CUSTOMER-ORIENTATION AND SELF-ASSESSMENT. SJBEM [Internet]. 2013 Dec. 31 [cited 2026 Jul. 16];1((12):1-8. Available from: https://singaporeanjbem.com/index.php/SJBEM/article/view/150