β€œAN INVESTIGATION INTO THE KEY DRIVERS OF CUSTOMER CARE AND LOYALTY IN THE COMMERCIAL BANKING SECTOR (NAMIBIA)”. Singaporean Journal of Business Economics and Management 4, no. 5 (May 31, 2015): 80–106. Accessed June 27, 2026. https://singaporeanjbem.com/index.php/SJBEM/article/view/420.