“THE RELATIONSHIP BETWEEN THE PERCEPTIONS OF MANAGER’S SKILLS WITH THE COMPONENT OF TOTAL QUALITY MANAGEMENT (TQM) WITH AN EMPHASIS ON CUSTOMER-ORIENTATION AND SELF-ASSESSMENT”. Singaporean Journal of Business Economics and Management 1, no. (12) (December 31, 2013): 1–8. Accessed July 16, 2026. https://singaporeanjbem.com/index.php/SJBEM/article/view/150.