“PERFORMANCE MANAGEMENT AND DEVELOPMENT SYSTEMS WITH BALANCED SCORECARD AS A PERFORMANCE APPRAISAL TOOL AT A SELECTED Eastern Cape Hospital – A Case Study Approach” (2013) Singaporean Journal of Business Economics and Management, 2((5), pp. 10–20. Available at: https://singaporeanjbem.com/index.php/SJBEM/article/view/138 (Accessed: 9 July 2026).