“THE RELATIONSHIP BETWEEN THE PERCEPTIONS OF MANAGER’S SKILLS WITH THE COMPONENT OF TOTAL QUALITY MANAGEMENT (TQM) WITH AN EMPHASIS ON CUSTOMER-ORIENTATION AND SELF-ASSESSMENT” (2013) Singaporean Journal of Business Economics and Management, 1((12), pp. 1–8. Available at: https://singaporeanjbem.com/index.php/SJBEM/article/view/150 (Accessed: 16 July 2026).