“THE RELATIONSHIP BETWEEN THE PERCEPTIONS OF MANAGER’S SKILLS WITH THE COMPONENT OF TOTAL QUALITY MANAGEMENT (TQM) WITH AN EMPHASIS ON CUSTOMER-ORIENTATION AND SELF-ASSESSMENT”. 2013. Singaporean Journal of Business Economics and Management 1 ((12): 1-8. https://singaporeanjbem.com/index.php/SJBEM/article/view/150.