SHAH NOOR; MOHAMMED ALI. Impact of service quality on customer satisfaction in hotel industry of Pakistan . Singaporean Journal of Business Economics and Management, [S. l.], v. 6, n. (1), p. 51–59, 2018. Disponível em: https://singaporeanjbem.com/index.php/SJBEM/article/view/391. Acesso em: 15 jun. 2026.