Electronic Customer Relationship Management and Consumer Behaviour: A Study of Diamond Bank PLC, Nigeria. Singaporean Journal of Business Economics and Management, [S. l.], v. 6, n. (8), p. 43–56, 2018. Disponível em: https://singaporeanjbem.com/index.php/SJBEM/article/view/449. Acesso em: 27 jun. 2026.