Surveying the relationship between e-banking services customers’ receptions and expectations and their satisfaction and loyalty at Refah Bank in Ardebil. Singaporean Journal of Business Economics and Management, [S. l.], v. 2, n. (1), p. 18–26, 2013. Disponível em: https://singaporeanjbem.com/index.php/SJBEM/article/view/19. Acesso em: 6 jul. 2026.