AN EVALUATION OF CONTACT CENTRE SYSTEM AND SERVICE AGENTS’ COMPETENCY LEVELS AT ABC IN THE EASTERN CAPE, SOUTH AFRICA. Singaporean Journal of Business Economics and Management, [S. l.], v. 4, n. (3), p. 20–36, 2015. Disponível em: https://singaporeanjbem.com/index.php/SJBEM/article/view/337. Acesso em: 6 jul. 2026.