MEASURING SERVICE QUALITY EXPECTATIONS AND PERCEPTIONS OF STUDENTS AT THE UNIVERSITY. Singaporean Journal of Business Economics and Management, [S. l.], v. 1, n. (12), p. 111–120, 2013. Disponível em: https://singaporeanjbem.com/index.php/SJBEM/article/view/165. Acesso em: 27 jun. 2026.