THE RELATIONSHIP BETWEEN THE PERCEPTIONS OF MANAGER’S SKILLS WITH THE COMPONENT OF TOTAL QUALITY MANAGEMENT (TQM) WITH AN EMPHASIS ON CUSTOMER-ORIENTATION AND SELF-ASSESSMENT. Singaporean Journal of Business Economics and Management, [S. l.], v. 1, n. (12), p. 1–8, 2013. Disponível em: https://singaporeanjbem.com/index.php/SJBEM/article/view/150. Acesso em: 16 jul. 2026.