INFLUENCING FACTORS TO OPTIMIZE THE PROCESSES OF PROVIDING SERVICES TO CUSTOMERS WITH CUSTOMERORIENTED APPROACH. Singaporean Journal of Business Economics and Management, [S. l.], v. 2, n. (12), p. 142–153, 2014. Disponível em: https://singaporeanjbem.com/index.php/SJBEM/article/view/322. Acesso em: 24 jun. 2026.