THE RELATIONSHIP BETWEEN THE PERCEPTIONS OF MANAGER’S SKILLS WITH THE COMPONENT OF TOTAL QUALITY MANAGEMENT (TQM) WITH AN EMPHASIS ON CUSTOMER-ORIENTATION AND SELF-ASSESSMENT. SJBEM. 2013;1((12):1-8. Accessed July 16, 2026. https://singaporeanjbem.com/index.php/SJBEM/article/view/150