EMPLOYEES MOTIVATION AND JOB PRODUCTIVITY OF NATIONAL HEALTH INSURANCE AUTHORITY IN THE SUNYANI MUNICIPALITY

Abstract

The study is to investigate the relationship between reward/motivation and job productivity among employees of National Health Insurance Authority Sunyani Municipality. This study used a survey design to investigate the relationship between reward and motivation among employees using purposive, stratified and simple random sampling technique to sample 69 respondents. The data collected were analyzed in two ways using both qualitative and quantitative approaches. The followings were made; the study found that motivation leads to 'overall faster responses' to the specific tasks given to employees, rewards play an important role in building and maintaining the commitment to work and reward/motivation ensures workforce stability depicting the high means score values of 5.00 and ranking first. It was found that teamwork, adequate logistic and remunerations, clients gratitude and performance review, promotion and progression motivates the employees to work. The study found that where performance and period of service is not criteria for promotion, negative attitude of colleagues towards work and absence of adequate logistic and remunerations discouraged the employees to give off their best in the company. The major findings of the study revealed that, reward packages such as salary/pay, bonuses, and promotions, among others which are extrinsic packages have more direct/ positive impact on the performance of the employees of National Health Insurance Authority in the Sunyani Municipality than packages such as satisfaction of doing a good job, sense of responsibility and appreciation by employer which are intrinsic packages.