INTERCULTURAL SENSITIVITY AND ORGANIZATIONAL CITIZENSHIP BEHAVIOURS OF UGANDA HOTEL STAFF

Abstract

Purpose: The purpose of the present paper is to demonstrate that intercultural sensitivity and
organizational citizenship behaviours are constructs of the social exchange theory and; intercultural sensitivity can explain the engagement in organizational citizenship behaviours by Uganda hotel staff.

Design/ Methodology/ Approach: Contrary to current studies on organizational citizenship behaviours, this study adopted a mixed research design and its attendant characteristics so as to examine the extent to which intercultural sensitivity predicts organizational citizenship behaviours of Uganda Hotel staff.

Findings: Intercultural sensitivity is a significant predictor of organizational citizenship behaviours of the hotel staff in Uganda Research Limitations/ Implications: Admittedly, the instruments that measured the key variables of the study i.e. organization citizenship behaviour, intercultural sensitivity and organizational citizenship behaviours, were adapted to suit the Uganda hotel environment. The study was entirely cross sectional yet behaviour unfolds gradually. Above all, we adopted a positivistic approach to research yet it is highly structured. Little attention was paid to qualitative responses because; we only needed explanations for the quantitative results.

Originality/ Value: The paper proudly domesticates intercultural sensitivity and organizational citizenship behaviours within the social exchange theoretical framework and directly tested for the intercultural sensitivity and organizational citizenship behaviors.