Vol 3 (10), 2015

No.

Paper Title, Author(s) Name

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1

IDENTIFY AND PRIORITIZE EFFECTIVE FACTORS ON THE CUSTOMER SATISFACTION FROM SERVICE OF CREDIT SIM CARDS OF HAMRAH AVVAL OPERATOR USING KANO MODEL Masoumeh Mirhasannia Sarabi, Mohammad Taleghani

[PdF]

2

THE EFFECT OF CHANGE MANAGEMENT ON THE FINANCIAL VIABILITY OF A HIGHER EDUCATION INSTITUTE IN SOUTH AFRICA Clive Floris Newman and Ridwaan Asmal,  Dr. Ridwaan Asmal

[PdF]

3

INVESTIGATING TRAINING AND DEVELOPMENT STRATEGY TO IMPROVE ROYAL HASKONING DHV’S PERFORMANCE IN GAUTENG PROVINCE Grandeur Tofara Hove, Nadeem Cassim, Anis Mahomed Karodia (PhD)

[PdF]

4

RANKING FACTORS AFFECTING OF QUALITY OF SERVICES TO TELECOM CUSTOMERS IN ISFAHAN Asghar Dayani, Siamak Korang Beheshti

[PdF]